Top 7 Questions to Ask Before Hiring a Tree Removal Service

Hiring someone to cut down or trim a tree might seem simple, but it’s easy to get stung if you don’t know what to ask. The tree industry isn’t tightly regulated in Australia, which means anyone with a chainsaw and a ute can call themselves a “tree guy.”

We consulted the experts over at Newcastle Tree Removal Pros, and they gave us these 7 questions that can save you money, hassle, and maybe even a trip to court!

1. Are You Licensed and Insured?

This is the big one. If something goes wrong—like your fence gets smashed or someone gets hurt—you don’t want to be stuck paying for it. Ask if they have public liability insurance (at least $10 million is standard) and workers’ comp.

Even better, get a copy. A real professional won’t mind showing proof.

Also check if they’ve done a Certificate III in Arboriculture. It’s not required by law, but it shows they’ve been properly trained to assess and remove trees safely—not just hacking away with no plan.

2. Can I Get That in Writing?

Verbal quotes are useless if there’s a disagreement later. Always get a written quote with all the details.

That should include:

• What’s being done (removal, pruning, stump grinding, etc.)

• Whether green waste will be removed

• If council permit help is included

• The total price (no “extras” later)
  

If you can, get a couple of quotes to compare. At GoTreeQuotes, we make that easy by sending you 3 free quotes from top-rated local arborists.

3. Have You Done This Kind of Job Before?

Not all trees are the same, and neither are all jobs. Removing a small tree near a driveway is one thing. Cutting down a 20-metre gum tree hanging over your roof is another.

Ask if they’ve done similar jobs before, and how they’d tackle yours. Experience matters, especially when trees are close to homes, fences, or powerlines.

4. Will You Handle Council Permits?

Most councils have rules about which trees can be removed. You might need a permit, even if it’s on your own land.

Ask if the arborist will take care of the paperwork or at least guide you through it. Some do it all for you, others won’t touch it.

If you’re unsure, we’ve got guides for every council at GoTreeQuotes.com.au—plus we can help you figure it out for your area.

5. What Equipment Will You Be Using?

This tells you a lot about how serious they are. If a company turns up with just a handsaw and an old ladder, they’re probably not the right fit for a large or risky job.

Good tree services use:

• Chainsaws (obviously)

• Climbing ropes and harnesses

• Chippers to remove waste

• Cranes or cherry pickers (for hard access)

• Stump grinders (for full removal)
  

It’s all about doing the job safely and efficiently.

6. What Happens to the Waste?

Tree work is messy. There’ll be logs, branches, leaves, maybe even sawdust and mulch.

You don’t want to be stuck cleaning it up. Ask what’s included:

• Will they remove everything?

• Is stump grinding extra?

• Can you keep the mulch or firewood?
  

Some people like keeping the wood for their fireplace, but most want it gone. Make sure you’re both on the same page before they start.

7. Do You Have Reviews or References?

A good company should have happy customers. Ask for reviews or links to online feedback.

You can also ask for phone numbers of a couple of recent jobs nearby. Give them a call or a text and ask if they were happy with the work.

At GoTreeQuotes, we only work with vetted and reviewed arborists, so you know you’re not getting some cowboy.

FAQs About Hiring a Tree Removal Service

How much does tree removal cost in Australia?

It depends on the size and location of the tree. Small jobs might cost $250–$500, while larger trees over 10 metres tall can cost $1,500 or more. Complex jobs near powerlines or buildings will also cost extra.

Do I always need council approval to remove a tree?

Not always. Rules vary by council, but generally, protected trees, native species, or those above a certain height or trunk size need permission. If you’re unsure, check with your local council—or use our free guide on GoTreeQuotes.com.au.

What if my neighbour’s tree is overhanging my fence?

You’re allowed to trim branches that come into your yard, but you can’t cut beyond the fence line or harm the tree. It’s best to talk to your neighbour first and maybe even go halves in getting the job done professionally.

Can I remove a tree myself?

Technically, yes—if it’s not protected and doesn’t require a permit. But unless it’s small and easy to access, it’s usually safer (and cheaper in the long run) to get a pro. DIY tree work is one of the top causes of backyard injuries in Australia.

What’s the difference between an arborist and a tree lopper?

An arborist is trained and qualified to assess tree health and remove trees safely. A lopper just chops off branches—usually without much thought for the long-term health of the tree or surrounding property. Always go with a qualified arborist.

Final Thoughts

Hiring the right tree removal service is about more than just price. Asking the right questions can save you from damage, dodgy work, and drama with the council.

If you’re not sure where to start, GoTreeQuotes.com.au makes it easy. Just tell us about the job, and we’ll match you with 3 top-rated, local arborists. It’s fast, free, and there’s no pressure to book.

Also visit Digital Global Times for more quality informative content.