What is the difference between support and maintenance?

Both software support and software maintenance, which are sometimes referred to as the same thing, have variances that may be broken down by urgency and needs. Clients often want a mix of assistance and maintenance, and the services are frequently combined, which leads to some misunderstandings about the distinctions. It is critical to have support and maintenance covered from the start, therefore it is helpful to understand what is meant by support and maintenance before you begin. The primary distinctions between support and maintenance are discussed here, as well as how they might be divided.

Support – Identify, solve, and discover a solution to a problem

This is frequently used when something has to be looked at right away, such as a system that has gone down or a problem that needs to be fixed right away. You labor haphazardly and reactively to get back up and running and avoid losing business. Support agreements often begin with an SLA (service-level agreement) to define how the issue will be addressed. After the problem has been repaired, there are often complications that occur during the repair that need further maintenance work (especially if the system has not been maintained for a while).

Any kind of digital product needs support and maintenance. Use the professional services of it maintenance and support to keep your product running perfectly and constantly improving.

Maintenance includes sustaining, maintaining, and creating a plan

To remedy flaws that may create difficulties in the future, scheduled, non-urgent maintenance is necessary. These may be included in the roadmap to address and cover new software releases and scheduled inspections, ensuring that your system evolves and functions as effectively as possible for your company. It is recommended to have a support plan that includes not only access to a technical staff but also system health checks to ensure you are ready for anything your program throws at you.

What are the many sorts of maintenance?

There are four major types of software maintenance:

Maintenance that is corrective

Corrective maintenance, sometimes known as “bug” maintenance, is the process of addressing user-reported mistakes in source code. This is the most urgent sort of software maintenance, although, unlike support, it focuses on low-priority “bugs” and is typically thought of as triaging improvement requests rather than addressing faults.

Contact Dewais for more information on support and maintenance for your application:

Preventive Maintenance

Preventative maintenance, as the name implies, is the process of taking preventive actions to guarantee that software continues to function properly. Preventive maintenance aims to reduce the risk of unexpected impacts from developing operating systems and devices on which the program operates.

Perfective Maintenance

Perfective maintenance, which focuses on iteration, is described as engineering after delivery to improve the functionality and/or performance of the program. Perfective maintenance accounts for the introduction of new features based on user inputs, as prompted by user feedback.

Maintenance that is Adaptive

The requirement to change code in one area of the program due to external difficulties in another section of the system is what defines adaptive maintenance. When difficulties arise as a result of changes to a product’s operating system, software dependencies, hardware, or business practices, adaptive maintenance is necessary.

Checklist for Maintenance Budget

  • Use the budget checklist below to ensure you don’t overlook anything in your maintenance plan.
  • Fees for hosting (infrastructure, storage, bandwidth, SSL, and domain renewals)
  • Permanent software licenses
  • Fees for SaaS accounts
  • Fees for developer accounts (iOS/Android)
  • Defect resolution (number of defects multiplied by the average cost per bug)
  • Updating the UI/UX to perfection
  • Support for third-party dependence adaptation
  • Changes in business logic or rules that are expected (perhaps mandated by law)
  • Maintenance that is proactive (periodic updates to plugins, security patches, etc)

Things to Keep in Mind

Creating a maintenance budget is similar to estimating your project at the start, but there are a lot more factors to consider. Estimates, like all other forms of estimation, are an art as well as a science, and the more discrete and complete they are, the more accurate they tend to be when compared to actuals incurred.

Do not allow the prospect of future maintenance costs to prevent you from developing a product. Smart developers will understand how to organize the early build to keep maintenance expenses under control. 

Read Also: 10 Tips For First-Time Fish Owners


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